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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mel Platt

Mel Platt

April 24, 2026

5  out of  5
rating by Mel Platt
"Siena was wonderful!"
We responded:
"Mel, we really appreciate the kind words for Siena and your business. "
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Amber Campbell

April 23, 2026

5  out of  5
rating by Amber Campbell
"Siena can take care of all your coverage needs!! Quick, knowledgeable, and friendly!"
We responded:
"Amber, thanks for taking the time to leave Siena a 5 star review!"
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Adara Rich

April 21, 2026

5  out of  5
rating by Adara Rich
"Very friendly people. Very helpful."
We responded:
"Thanks for the great review, Adara!"
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brent houser

April 21, 2026

5  out of  5
rating by brent houser
"Great experience, saved a lot of money and was set up in no time. Would highly recommend anyone to check with them vs what they are currently paying. Siena Copeland was wonderful to work with!"
We responded:
"Brent, we are thrilled to have you as a client. Glad we saved you some money in the process!"
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Steph Freeman

April 16, 2026

5  out of  5
rating by Steph Freeman
"Siena is very professional and pushes to get the best possible value for her clients! 110% recommend Siena at Justin Ray's office!"
We responded:
"Steph, thanks for taking the time to leave a great review for Siena."
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Barry Huebner

April 16, 2026

5  out of  5
rating by Barry Huebner
"His gal Siena is awesome and had me into a policy that fit me very quickly"
We responded:
"Thanks for the great review for Siena, Barry. "
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Luis Hernandez

April 16, 2026

5  out of  5
rating by Luis Hernandez
"Sienna marie West is one of the best insurance agents can't go wrong with her on your team"
We responded:
"Appreciate the 5 star review for Siena, Luis."
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Laura Kaneshiro

April 16, 2026

5  out of  5
rating by Laura Kaneshiro
"Excellent customer service! Siena Copeland is hands down the best sales rep."
We responded:
"Laura, thank you so much for the 5 star review for Siena."
Profile photo of Megan Banks

Megan Banks

April 16, 2026

5  out of  5
rating by Megan Banks
"Siena is absolutely amazing! She ALWAYS is quick to respond and follow up as well as follow through! She has even been available on the weekend for me! Thank you Siena! Keep being YOU! 💗"
We responded:
"Megan, thanks for taking the time to leave a great review for Siena!"
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Gary Burton

April 16, 2026

5  out of  5
rating by Gary Burton
"Siena is a true professional and not only gave us the quote we needed, she supplied us with several other options to consider. She’s great..!"
We responded:
"Thanks for the kind words for Siena, Gary. "
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Kimber

April 15, 2026

5  out of  5
rating by Kimber
"Siena is very professional and knows what she’s doing! Excellent service!"
We responded:
"Thank you so much for the kinds words for Siena! And the five star review!"
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Nick Dollar DDS

April 14, 2026

5  out of  5
rating by Nick Dollar DDS
"Justin and his team are always friendly, knowledgeable and great to work with. I highly recommend Justin and his team."
We responded:
"Thanks, Nick! Always a pleasure doing business with you. "
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Tim Melson

April 14, 2026

5  out of  5
rating by Tim Melson
"Justin Ray and Allison Rains have been very helpful with my insurance needs. Very good product at a good price. I highly recommend them for all your insurance needs."
We responded:
"Tim, it’s a pleasure having you as a client. Thanks for taking the time to leave a review. "
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Preston Gardner

April 14, 2026

5  out of  5
rating by Preston Gardner
"Justin is phenomenal! It was my first time getting insurance and he made the process super easy and convenient, I can’t say enough great things!"
We responded:
"Thanks, Preston! Appreciate your business and the review. "
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Brack Watters

April 11, 2026

5  out of  5
rating by Brack Watters
"Great customer service. Spent the time needed answering my questions and helping me get the help I needed. Justin Ray was very professional and experienced."
We responded:
"Thanks for your business, Brack. Thanks for the 5 star review. "
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Henry Billings

April 11, 2026

5  out of  5
rating by Henry Billings
"Been a customer for years. Justin is always available to speak when I have questions. Recently filed a claim and got a brand new roof."
We responded:
"Henry, thanks for trusting us with your insurance and thank you for the 5 star review."
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Mayhem

April 9, 2026

5  out of  5
rating by Mayhem
"Siena is great! She is so personable and professional, she made the whole process feel so easy! Best insurance experience I've had!"
We responded:
"Thank you for the kind words about Siena and the 5 star review!"
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Teetotaler H

April 8, 2026

4  out of  5
rating by Teetotaler H
"Always room for improvement. I decided to stay with state farm although I was quoted about $20 less by another insurance company. I like the no nonsense. Ty"
We responded:
"Thanks for the positive review. "
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Jean Ford

April 8, 2026

1  out of  5
rating by Jean Ford
"They denied my claim. First claim I ever made after paying monthly auto pays for years. They were flippant and rude and denied my claim for my roof. It was leaking, and I had to get it replaced. I would not use Justin Ray, State Farm. I got no service. I don’t think they showed any concern. Again I would not go with State Farm Justin Ray in Springdale AR. Lawyers are expensive."
We responded:
"Hello, Ms. Wanda. I am very sorry your claim was denied. I truly wish they would have chosen to pay it. When you called to file this claim a year ago, I sent two separate roofers out to inspect your roof at no cost to you. Both of them said there was no damage. They also showed no record of hail/wind in Eureka Springs in the months leading up to your claim. When State Farm inspected it, they reached the same conclusion. As we discussed, these types of decisions aren’t up to me. If it were my choice, I would have happily given you a new roof. "
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Mike Miller

February 3, 2026

5  out of  5
rating by Mike Miller
"Justin has been very helpful with my account and everybody else that I've talked to"
We responded:
"Thanks for the 5 star review Mike! We appreciate your business. "
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Dr. Tammy Tucker

October 13, 2025

5  out of  5
rating by Dr. Tammy Tucker
"Great experience. Justin has been my agent for at least 8 years. Responsiveness is amazing. I just call and it’s fine! Had my new insurance cards in less than 2 hours for my new car. 😇"
We responded:
"Dr. Tammy, thank you so much for the 5 star review! It’s been a pleasure being your agents all these years. Thank you. "
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Sean Cooper

August 21, 2025

5  out of  5
rating by Sean Cooper
"Excellent customer service. Knowledgeable, responsive communication, great rates, enjoyable to work with, helpful! I would highly recommend anyone do business with Justin Ray."
We responded:
"Sean, thank you so much for the 5 star review. It’s a pleasure working with you!"
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Travis Fink

August 21, 2025

5  out of  5
rating by Travis Fink
"First rate agent because he's a first rate person. A man of integrity and character who will treat you right and take care of you in any way he can!"
We responded:
"Travis, thank you for the kind words. So grateful to have your family as our client. "
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Noelle Wright

July 1, 2025

5  out of  5
rating by Noelle Wright
"Justin was very helpful! He went above and beyond for us. Everyone in the office is extremely welcoming, and I felt like I was being heard and helped in a timely manner."
We responded:
"Noelle, thank you for the kind words. "
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Misty Herrel

June 30, 2025

1  out of  5
rating by Misty Herrel
"Fantastic customer service, AND!!!!! SAVED US $150 PER MONTH, PLUS GAVE US RENTERS INSURANCE! RUDE!! Justin Ray, horrible customer service! With every statement he made after my questions, he had an attitude and pointed out that I was late. Stuff happens and you can't always pay on time. But I ALWAYS pay my bill before cancellation!! He kept pointing out the fact of my late payment and I understood I was late, but his responses weren't making sense to me. To keep going on about it and continuing with attitude was uncalled for. I called him out and he kept being rude!! "What are you talking about?", he said with haste, after I said I was switching agencies. 0 stars."
We responded:
"Misty, we are thrilled to have you as our client. Thank you so much for the 5 star review and kind words. "